Speech disabilities are a wide category, and include producing speech recognizable by others or by voice recognition software 1. This can interfere with the use of voice-based services such as automated web-based hotlines or voice command systems 1.
Some examples include 1:
- Apraxia of speech
- Cluttering (also called “tachyphemia”)
- Speech sound disorders
- Being non-vocal
Speech disabilities may be caused by a number of underlying issues including genetic disabilities, learning disabilities, auditory disabilities, Autism Spectrum Disorder (ASD), traumatic brain injuries, stroke, and cancer 2. Speech disabilities can occur at any age.
In many cases, people with speech disabilities need to have options for communication that are not wholly reliant on voice, such as text-based chat for support, or keyboard commands for an application 1.
People with speech disabilities may also use email or feedback forms to communicate 1.
People with speech disabilities may use Augmentative and Alternative Communication, or AAC.
- Build web-based services that do not rely on voice as the only interaction method 2.
- Provide methods beyond the telephone to communicate to the organizations 1.